Category Archives: discrimination

Quoted: Is Sephora Targeting Certain Accounts For Cancellation?

If you’re a makeup junkie like me (and spent a ridiculous amount at Sephora last year to be eligible), then this notification for Sephora’s 20% off sale event had you squealing. Unfortunately, as many major companies are wont to do, they ruined the excitement almost immediately with some questionable solutions to their makeup resale problem.

Reselling would be the process of buying the makeup at the offered discounted price and then selling it of again at the original price for profit. Sephora doesn’t have sales often, so it might not be out of the question to assume that when they do, the issue might come up. What is out of the question is to assume that their Asian customers are doing it exclusively and cancelling their accounts because of it.

Jezebel reported:

But numerous customers on Sephora’s Facebook page and on a reddit thread allege that they’ve been locked out of their VIB accounts because they have Asian last names and/or international email addresses. Customers say that after finding themselves unable to purchase products on the Sephora website, they called Sephora’s customer service line, where they were told they had been permanently blocked from using their accounts for trying to buy products (according to their terms of service, Sephora has the right to do this without providing cause). The current consensus among many shoppers is that in order to prevent reselling of makeup overseas at a lower cost (which is a serious issue for retailers), the company is blocking customers from purchasing during this sale. Specifically, customers allege that this is happening most often to Asian customers.

It doesn’t take much to find a variety of complaints on Sephora’s Facebook page confirming the accusations:

sephora

Sephora released a statement on the 7th, though a quick scroll through the page confirms that many customers still don’t have access to their accounts needed to shop the sale which ends today. There is no mention of a sale extension, or any offer, to make up for the lost time or discriminatory practices.

A Message To Our Clients:
Sephora is dedicated to providing an exciting and reliable shopping experience and we sincerely apologize to our loyal clients who were impacted by the website outage that occurred yesterday.

Our website is incredibly robust and designed to withstand a tremendous amount of volume. What caused the disruption yesterday was a high level of bulk buys and automated accounts for reselling purposes from North America and multiple countries outside the US. The technical difficulties that impacted the site are actively being addressed and our desktop US website is now functioning normally. We are actively working to restore our Canadian, mobile website, and international shipping where applicable. There has been no impact on the security and privacy of our clients’ data.

The reality is that in taking steps to restore website functionality, some of our loyal North American and international clients got temporarily blocked. We understand how frustrating it is and are deeply sorry for the disruption to your shopping experience.

However, in some instances we have, indeed, de-activated accounts due to reselling — a pervasive issue throughout the industry and the world. As part of our ongoing commitment to protecting our clients and our brands, we have identified certain entities who take advantage of promotional opportunities to purchase products in large volume on our website and re-sell them through other channels. After careful consideration, we have deactivated these accounts in order to optimize product availability for the majority of our clients, as well as ensure that consumers are not subject to increased prices or products that are not being handled or stored properly.

We have established a VIB hotline to ensure that if we are able to verify that your account was erroneously deactivated, it is reactivated immediately. Please call 877-VIB-ONLY (1-877-842-6659)

If you experience any difficulties placing your order please contact us at 1-877-SEPHORA (1-877-737-4672) or email us at client.service@sephora.com.

Our VIB 20% off promotion runs through Monday, November 10th and our VIB and VIB Rouge clients have several days left to take advantage of this exclusive holiday shopping event.

The obvious solution would have been to simply limit the number of each product that a customer could buy. Your average customer probably would have been fine to know that they could buy no more than ten Stilla eyeliners or what have you. Instead, in a move that can’t possibly be worth the PR fallout, Sephora chose the lazy racist’s way out and went after the surnames (and apparently email domains commonly used in East Asian countries) they decided seemed suspicious.

Just imagine what they’ll do when they find out that the Lot-Less on 40th and 7th is reselling their nail polish. (Probably nothing. That might take a well thought out effort.)

[Thursday Throwback] Who’s Allowed to Tell the Tale? (And Which Tales Should They Tell?)

by Guest Contributor Belleisa, originally published at PostBourgie

There’s a game I like to play when I walk into a bookstore. Based on the the title, cover and store placement I can always interpret the marketing intention for a book meant for a black American audience. The best part of this game is that the books will, typically, fit into the following categories (they are, in no particular order):

1. Black Pathology or “What’s wrong with Black people?”
2. The literature of “sistah gurl”
3. Christian-oriented fiction/inspirational
4. Street-Lit or Hip-Hop fiction
5. The Slave Novel
6. The Civil Rights Book (This also includes Black Nationalism)
7. The extraordinary rise from street life/poverty/welfare into the middle class.
8. Poorly styled celebrity memoir, or well researched and documented hagiography
9. Black Queens and Kings
10. Hip-Hop analysis
11. AFRICA
12. The “Black” version of some mainstream topic (For example: “Black Girl’s Guide to Fashion; “Black Families’ Guide to Wealth;”) Guides will include slang, bright colors, and inevitably the phrase “the legacy of slavery.”
13. The Classics: Harlem Renaissance 101 and/or The Black Arts Movement. Toni Morrison.
14. Contemporary Classics or Literary Fiction (Mostly woman, mostly diaspora authors)
15. Non-black author writes really compelling story about black person(s); story gets awards accolades, lots of press and movie deal.

These topics produce wonderful books and poorly written books. They often represent a compendium of the black American experience, and just as often, they are simply a reflection of what publishing thinks black people read.

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noah2

Quoted: The Worst Justification Ever For Not Casting People Of Color

From the beginning, we were concerned about casting, the issue of race. What we realized is that this story is functioning at the level of myth, and as a mythical story, the race of the individuals doesn’t matter. They’re supposed to be stand-ins for all people. Either you end up with a Bennetton ad or the crew of the Starship Enterprise. You either try to put everything in there, which just calls attention to it, or you just say, ‘Let’s make that not a factor, because we’re trying to deal with everyman.’ Looking at this story through that kind of lens is the same as saying, ‘Would the ark float and is it big enough to get all the species in there?’ That’s irrelevant to the questions because the questions are operating on a different plane than that; they’re operating on the mythical plane.

– Ari Handel, screenwriter for “Noah,” as told to The High Calling

Who Didn’t See This Coming?: Cracker Barrel Doubles Down on Duck Dynasty

A Cracker Barrel restaurant via NY Daily News

Last week Arturo reminded Duck Dynasty fans of what hadn’t gotten newly revealed (“newly” for those of us who still have no idea what a Duck Dynasty is, at least) homophobe and racist Phill Robertson suspended from the hit A&E show. Since the decision A&E has remained strangely mum on the topic, while others like Sarah Palin, Mike Huckabee, and Bobby Jindal have chimed in attempting to make the tenuous state of the show and Robertson’s future an issue of 1st amendment rights.

In a slightly tangential turn of events Cracker Barrel took a stand against Roberstson’s comments, pledging to pull all Duck Dynasty merchandise from their shelves. (Yes, you too can buy a Duck Dynasty Talking Keychain while eating away your Saturday night kegger hangover in AnyTown, Ohio!) It was a decent gesture, especially given that the merchandise practically flew off the shelves at Walmart after the GQ controversy broke in a sad show of support for the brand . However two days after making the promise –and still, with no word from A&E– this message was found on Cracker Barrel’s official Facebook page:

Dear Cracker Barrel Customer:

When we made the decision to remove and evaluate certain Duck Dynasty items, we offended many of our loyal customers. Our intent was to avoid offending, but that’s just what we’ve done.

You told us we made a mistake. And, you weren’t shy about it. You wrote, you called and you took to social media to express your thoughts and feelings. You flat out told us we were wrong.

We listened.

Today, we are putting all our Duck Dynasty products back in our stores.

And, we apologize for offending you.

We respect all individuals right to express their beliefs. We certainly did not mean to have anyone think different.

We sincerely hope you will continue to be part of our Cracker Barrel family.

The post gained over 1000 likes in the time it took to copy and paste the statement from there to here and currently stands upwards of 68,000.

This is probably a great time to remind anyone who’s surprised by this 180 turn of events that in 2004 Cracker Barrel was sued by 21 people in a $100 million federal lawsuit alleging a nationwide trend of discriminatory service that ranged from segregating Black families from other customers to outright refusing to serve them at all. It was the largest lawsuit of its kind since Denny’s in 1994; it settled for $8.7 million. In 2008 they received a 15 out of 100 from the Human Rights Watch on their LGBTQ Corporate Equality Index and had only managed to raise it to a 50 in 2011.

In the case of Cracker Barrel and Duck Dynasty, birds of a feather really do flock together.

An Open Letter to Mike Babchik: I Am Not For Sale

By Guest Contributor Diana Pho, cross-posted from Hyphen Magazine

TRIGGER WARNING FOR THIS POST

Photo of Mike Babchik and ‘Man Banter’ crew at NY Comic Con. Credit: Bethany Maddock

Dear Mr. Mike Babchik of Man Banter,

You thought you were having fun last month at New York Comic Con when you and your film crew gained access to the convention using your job credentials at SiriusXM Radio. You thought this would be a great opportunity to provide footage for your YouTube show (now defunct, thankfully). You thought it would make great television to pull me aside, to put your mic in my face, to drive your camera’s light in my eyes and to ask if you could buy me.

You thought it was just a joke when you said you wanted to buy an umbrella with an Asian girl — because I was holding a parasol.

You thought you were being clever by mistaking me for a geisha girl, like the many submissive, diminutive women you’ve seen on TV or on the Internet or in movies.

You thought that because I was small and female and Asian, it gave you the right to ridicule my existence.

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Video: Jay Smooth and W. Kamau Bell discuss homophobia and hip-hop

By Arturo R. García

I thought W. Kamau Bell’s interview with Jay Smooth was worth sharing and getting our readers’ impressions.

After some talk about Kanye West’s run-in with Jimmy Kimmel and the appearance of a White Jesus character at the first show of West’s new tour, the discussion turns toward the LGBT community and hip-hop, and Jay acknowledges the generation gap at work — while acknowledging the presence of LGBT rappers — in commercial circles.

“There’s a sort of old-fogey, anti-gay Tea Party contingent among hip-hoppers my age,” Jay tells Bell. “They see the tide of history turning against them, so they’re becoming this really loud, freaked-out minority who thinks that our culture’s going to lose its moral center if people are openly gay or wear skinny jeans and things like that.”

Jay also name-checks James Baldwin and Bayard Rustin and points out that the modern LGBT rights movement began with a “bar fight” — the seminal encounter at Stonewall.

“There’s nobody more gangster than the LGBT community,” Jay explains “If they knew their history, like, Rick Ross would be pretending to be gay instead of pretending to be a drug lord.”

Racializens, your thoughts on the interview?

The Unsung Hero Of League Of Denial

By Arturo R. García

Dr. Bennet Omalu emerges as a key figure early on in PBS’ special report “League of Denial.” All images via PBS.

Advisory: This post deals in part with suicide and brain trauma

At its core, League Of Denial is a story about hurt. The special report by PBS’ Frontline traces the shameful history of the National Football League’s attempts to stymie, then co-opt research into the increasingly hard-to-hide connection between football, concussions and, ultimately, chronic traumatic encephalopathy — the disease known as CTE for short.

And while the report gives due time to the hurt experienced by not only the players affected but their families, another story emerges: how far the NFL went to hurt the career of Dr. Bennet Omalu, the Nigerian-born pathologist who first discovered the fatal link.
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Scientific American Does Not Stand With DN Lee

By Arturo R. García

The science blog community was lit up — and rightly so — after the disturbing treatment of DN Lee came to light.

As Lee explains in both the video above and at Isis The Scientist, Lee was approached by Biology-Online.org for a guest blogging stint. When Lee asked about payment, B-O said they did not pay for guest contributors, but argued that her work would benefit from being exposed on the site.

When Lee declined, however, B-O replied — and we quote — “Because we don’t pay for blog entries? Are you an urban scientist or an urban whore?”
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