If you’re a makeup junkie like me (and spent a ridiculous amount at Sephora last year to be eligible), then this notification for Sephora’s 20% off sale event had you squealing. Unfortunately, as many major companies are wont to do, they ruined the excitement almost immediately with some questionable solutions to their makeup resale problem.
Reselling would be the process of buying the makeup at the offered discounted price and then selling it of again at the original price for profit. Sephora doesn’t have sales often, so it might not be out of the question to assume that when they do, the issue might come up. What is out of the question is to assume that their Asian customers are doing it exclusively and cancelling their accounts because of it.
But numerous customers on Sephora’s Facebook page and on a reddit thread allege that they’ve been locked out of their VIB accounts because they have Asian last names and/or international email addresses. Customers say that after finding themselves unable to purchase products on the Sephora website, they called Sephora’s customer service line, where they were told they had been permanently blocked from using their accounts for trying to buy products (according to their terms of service, Sephora has the right to do this without providing cause). The current consensus among many shoppers is that in order to prevent reselling of makeup overseas at a lower cost (which is a serious issue for retailers), the company is blocking customers from purchasing during this sale. Specifically, customers allege that this is happening most often to Asian customers.
It doesn’t take much to find a variety of complaints on Sephora’s Facebook page confirming the accusations:
Sephora released a statement on the 7th, though a quick scroll through the page confirms that many customers still don’t have access to their accounts needed to shop the sale which ends today. There is no mention of a sale extension, or any offer, to make up for the lost time or discriminatory practices.
A Message To Our Clients:
Sephora is dedicated to providing an exciting and reliable shopping experience and we sincerely apologize to our loyal clients who were impacted by the website outage that occurred yesterday.
Our website is incredibly robust and designed to withstand a tremendous …amount of volume. What caused the disruption yesterday was a high level of bulk buys and automated accounts for reselling purposes from North America and multiple countries outside the US. The technical difficulties that impacted the site are actively being addressed and our desktop US website is now functioning normally. We are actively working to restore our Canadian, mobile website, and international shipping where applicable. There has been no impact on the security and privacy of our clients’ data.
The reality is that in taking steps to restore website functionality, some of our loyal North American and international clients got temporarily blocked. We understand how frustrating it is and are deeply sorry for the disruption to your shopping experience.
However, in some instances we have, indeed, de-activated accounts due to reselling — a pervasive issue throughout the industry and the world. As part of our ongoing commitment to protecting our clients and our brands, we have identified certain entities who take advantage of promotional opportunities to purchase products in large volume on our website and re-sell them through other channels. After careful consideration, we have deactivated these accounts in order to optimize product availability for the majority of our clients, as well as ensure that consumers are not subject to increased prices or products that are not being handled or stored properly.
We have established a VIB hotline to ensure that if we are able to verify that your account was erroneously deactivated, it is reactivated immediately. Please call 877-VIB-ONLY (1-877-842-6659)
If you experience any difficulties placing your order please contact us at 1-877-SEPHORA (1-877-737-4672) or email us at firstname.lastname@example.org.
Our VIB 20% off promotion runs through Monday, November 10th and our VIB and VIB Rouge clients have several days left to take advantage of this exclusive holiday shopping event.
The obvious solution would have been to simply limit the number of each product that a customer could buy. Your average customer probably would have been fine to know that they could buy no more than ten Stilla eyeliners or what have you. Instead, in a move that can’t possibly be worth the PR fallout, Sephora chose the lazy racist’s way out and went after the surnames (and apparently email domains commonly used in East Asian countries) they decided seemed suspicious.
Just imagine what they’ll do when they find out that the Lot-Less on 40th and 7th is reselling their nail polish. (Probably nothing. That might take a well thought out effort.)
By Guest Contributor Sunny Huang
Two weeks ago, Big Hero 6 premiered to critical acclaim at the Tokyo International Film Festival. Even earlier, it made a big splash at New York Comic Con. And it will open tomorrow as a likely box-office success — a projected $51 million in its first weekend — in the U.S. But with less than a full day to go, I am surprised by the lack of substantial criticism for it.
Frozen generateda firestorm of controversybefore it was released in mass and niche publications, yet there is little for Big Hero 6, which goes to show just how much Asians and Asian-inspired media are pushed out of the conversation. And the only criticisms that have appeared focus on the film’s episodic storytelling and choice of Fall Out Boy for the soundtrack, instead of its lackluster Asian representation and continued cultural appropriation by Disney. In fact, Big Hero 6 is being lauded for transcending these problems, when it is the very embodiment.
After spending my childhood barely seeing myself and my people represented on screen, I immediately made my brother watch the trailer. As a 20-year old, I was so happy that my 10-year old brother would have the chance to grow up without self-resentment. I was so grateful to know he would have the chance to not loathe his race because he would see characters who looked like him be appreciated. It was a chance I did not have.
When the trailer was over, I yelled at him. Look, look!An Asian character! Another character who’s Asian besides Mulan! From the biggest animation studio today! Do you know how many people like us will see how progressive this movie is?! To that, he just stared at me and said—
What? I thought he was white.
It was then I realized something was wrong. This movie was being marketed as progressive and beyond its time for giving its studio the opportunity to address “its historical reputation for ethnic homogeneity and cultural appropriation.” But if an Asian-American kid could not identify the main character as Asian, as part of his own group, then what else was wrong?
Turns out, a lot. The protagonist’s racial ambiguity just started the conversation.
The film is based off the Marvel Comics characters of the same name, but with major differences—many of them questionable, and some of them outright wrong.
SPOILERS for both the movie and the comic under the cut.
By guest contributor Kevin Wong (originally posted at Salon.com)
Bill O’Reilly went to Harvard and grew up in Levittown, a Long Island town that is 94 percent white. He attended a private boy’s school on Long Island that is 90 percent white and currently costs more than $8,000 a year to attend. And yet he recently remarked that white privilege is a lie — that being white gives a person no inherent advantages in America. Irony is dead.
It is obvious, to anyone paying the slightest attention, that white privilege does exist, that legal equality is different from equality in practice. But then, O’Reilly has a long history of making ill-advised statements about race. What really stood out to me, though, on a personal level, is how O’Reilly used Asian-Americans to support his argument against white privilege. Just to recap:
Here are the facts. According to the Bureau of Labor Statistics, the unemployment rate for black Americans is 11.4 percent. It is just over 5 percent for whites; 4.5 percent for Asians. So do we have Asian privilege in America? Because the truth is that Asian-American households make far more money than anyone else… Also, just 13 percent of Asian children live in single parent homes compared to a whopping 55 percent for blacks and 21 percent for whites. There you go. That’s why Asian-Americans, who often have to overcome a language barrier, are succeeding more than African-Americans and more than white Americans. Their families are intact and education is paramount.
From what experiences, exactly, does O’Reilly draw these conclusions? Allegedly, his own encounters with Asians are less than enlightened. In her sexual harassment suit against the pundit, Andrea Mackris made the following allegations: that O’Reilly recounted his foreign sexual experiences to her; that a “little brown woman” masseuse in Bali, Indonesia, had asked to see his penis, to which O’Reilly obliged; that a “girl” at a Thailand sex show took O’Reilly to a back room and “blew [his] mind.” When a man pursues colonialist fantasies and exploits women in Asian countries for his own pleasures, he loses the moral high ground to lecture anyone on race privilege.
By Guest Contributor Keith Chow, cross-posted from The Nerds Of Color
Earlier this week, Lucasfilm announced the addition of two more actors to the cast of Star Wars Episode VII. We do not yet know who the two relatively unknown actors — Pip Anderson, who’s British, and Crystal Clarke, who’s African American — will play in the movie, but I’m guessing their roles must be substantial enough to warrant a press release about their casting. If their characters are indeed prominent, Clarke will join John Boyega and Lupita Nyong’o in making this “the blackest Star Wars ever.”
Still, every time breaking Star Wars casting news comes across my feed, there’s always one name that I hope to see in the headlines:Ming-Na Wen.
By Kevin Wong, cross-posted from Salon
I can’t speak for all Asian Americans, but personally, whenever I see a new Asian face on television, I panic. My blood pressure goes through the roof. There’s a vague unease and anxiety, even before the character opens his or her mouth. Because I’m ready to see yet another shticky Asian stereotype.
Some of the questions running through my mind: Is this Asian a main character? Does this Asian character have an arc? If the Asian character is a woman, does she have an Asian significant other? If the Asian character is a man, does he even have a significant other? Does this Asian man have sex, in a non-comedic fashion?
Or I worry that the Asian character is “too good” – an overcorrection for political correctness. There’s an ironic flaw to perfection – it doesn’t allow for the quirks that make a character compelling. Every American minority group has this stock, “perfect” caricature: for Asian Americans, it’s the Model Minority – the hardworking, emasculated genius. He’s the support for the protagonist, but never the protagonist himself.
By Guest Contributor Scot Nakagawa, cross-posted from RaceFiles
It’s time to kill the Asian American model minority myth, and I mean really kill it.
That myth is one of the tenets of American racism, used repeatedly for decades to promote the idea that racism and structural racial disadvantage are either non-existent or at least entirely surmountable, while suggesting that some people of color, and Black people in particular, are just whiners unwilling to pull themselves up by their bootstraps. And that belief, that the black poor are just entitlement junkies, has negative consequences for all poor people because the tough “love” solutions this belief inspires, like cutting back on food stamps and other programs, see no color.
For Asian Americans, killing the myth requires destroying the veil of elevated expectations and assumptions that surround us to reveal the real face of our richly diverse communities and experiences. I call it model minority suicide. Need convincing?
According to research by the department of Family Medicine at Hallym University, some 60 percent of people who attempt suicide are suffering from depression. Yet too many people in South Korea have outdated views of psychological illness. Many think that when someone is suicidal he simply lacks a strong will to live; he’s weak. There’s little sympathy or interest in probing below the surface.
And it’s not easy to get therapy for depression in South Korea, where there is still strong societal resistance to psychological treatment. Kim Eo-su, a professor of psychiatry at Yonsei Severance Hospital, told me: “One out of three depression patients stops mid-treatment. One of the biggest issues is that many patients think they can overcome depression on their own through a religious life or through exercise.”
Many people who seek psychiatric treatment are afraid of doctors keeping records. There was a rumor going around recently among married women that having a record of treatment or medication for depression could mean losing custody of your children if your husband were ever to sue for divorce.
Satisfactory explanations for the root causes of the epidemic are hard to come by. For the elderly, many analysts cite the breakdown of the traditional family unit, and the poor economy. Among the youth, the pressure over college entrance examinations is often blamed. And for the middle-aged, it’s uncertainty about the economy. But no matter what the age, too many South Koreans see suicide as a viable escape from the stresses of modern life. That attitude has to change.
– South Korea’s Struggle With Suicide, by Young-Ha Kim; April 2, 2014