Mother Jones Falls Short with ‘My Summer at an Indian Call Center

– it’s clear that Marantz sees pre-1991 India as having almost nothing to offer ambitious men and women. That this statement ignores doctors, businessmen, professors, etc, is perhaps belaboring the obvious. What is also questionable is the implication that the last twenty years have brought nothing but progress. For while it’s true that middle and upper class urban Indians, on average, have become more affluent in this time period (and not always, or even mainly, by adopting Western identities, even in the BPO industry, despite the impression this article gives), the same can’t be said for others. When India bowed to international pressure and began opening its markets, some of the largely ignored consequences were greater income inequality, increased poverty, currency shocks, food insecurity, and a “crisis of extinction” faced by small rural farmers.

(4) The concluding paragraph of the article comprises the main reasons that I’m hesitant to recommend it. It begins:

In a sense, Arjuna is too westernized to be happy in India. He speaks with an American accent, listens to American rock music, and suffers from American-style malaise. In his more candid moments, he admits that life would have been easier if he had hewn to the traditional Indian path.

As stated above, I believe that this article contains a much needed — though limited — critique of the justifications of global free market capitalism. However, it often implicitly and explicitly reiterates the same essentialist East/West binary that such justifications rely on, the worldview that the East is conservative, traditional, stagnant, and ultimately (and deservedly) powerless against the dynamic, modern, independent, and ruggedly individualistic West. The statement that Arjuna is “too Westernized to be happy in India” contains an unthinking reliance on this East/West dichotomy — which is also present in the statements quoted above — and works to undermine Marantz’s critique of Western-style free market capitalism not being the path to happiness and prosperity.

I know of desis who were born and brought up in America who are now living quite happily in India, as well as Indians who are unhappy with their “traditional Indian” path and those who are happy with their “modern Western” one (I put these in quotes because I would be quite curious to know the exact criteria that distinguish a traditional Indian path from a modern Western one). The crucial difference, it seems to me, isn’t the degree of Westernization, but the available career opportunities. And however lucrative call center jobs might appear in the short-term, in the long-term such jobs are physically- and emotionally-demanding career dead-ends.

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